Eligibility
Non-custom, unworn, and undamaged items may be returned within 14 days of delivery.
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Returns & Exchanges ✨
Return Policy
At Butterflies Beading, each piece of jewelry is handcrafted with care and attention to detail.
Standard Returns
Condition
Items must be returned in their original packaging and in new, resalable condition.
Refund Type
Refunds will be issued to the original payment method minus shipping fees.
Custom Orders & Personalized Items
Final Sale
Custom-made or personalized items including engraved pieces, custom sizes, and color choices are non-refundable unless damaged or defective.
Proof Required
Please contact us within 2 days of delivery with photos of the item and packaging.
Damaged or Incorrect Items
If you received an incorrect or damaged item, please notify us within 2 days of receiving your order.
Return Process
Contact Us
Email us with your order number, reason for return, and photos if applicable.
Get Approval
Once approved, we will send return instructions.
Receive Refund
Refunds are processed once the item is received and inspected.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Need to start a return?
Contact us with your order details and we'll help guide you through the process.
Email UsHandcrafted with Love
Each piece is carefully handmade
Premium Materials
High-quality beads and gemstones
Free Shipping
On all orders over $100
Easy Returns
14-day hassle-free return policy