Frequently Asked Questions

No, we currently do not offer international shipping. At this time, we only fulfill orders within the United States.

Yes. Once your order is placed and payment is submitted, you will receive an order confirmation email with your order details.

When your order has been shipped, we will email you a shipment confirmation that includes your tracking number and a link to track your package.

Standard Shipping, Economy Shipping, and Urgent Shipping may be available depending on your order and address. Live rates and delivery estimates are shown during checkout before payment.

No, we do not ship to P.O. Boxes or APO/FPO addresses. Please use a valid U.S. street address when placing your order.

Please contact us as soon as possible. If your order has not started processing or shipped, we will do our best to help with changes or cancellation requests.

Custom jewelry timelines depend on the design details, materials, and approval process. After you submit a custom request, we will confirm pricing and an estimated completion timeframe.

We use quality beads, charms, jewelry findings, and selected decorative materials chosen for each design. Product pages include available material and care details when applicable.

Keep your jewelry dry, avoid harsh chemicals, store pieces separately, and gently wipe them after wear. This helps preserve shine, color, and handmade details.

Non-custom, unworn, and undamaged items may be returned within 14 days of delivery. Custom or personalized items are final sale unless damaged or defective.

Please contact us within 2 days of receiving your order with photos of the item and packaging. We will review the issue and help make it right.

For larger orders, gifting, or special projects, please contact us with the quantity, timeline, and style details so we can review availability.

You can reach us through the Contact Us page or email support@butterfliesbeading.com. We are happy to help with order, shipping, custom design, or care questions.